Services

Fractional CIO Services

What does a vCIO do?

In a nutshell, we advise your business on IT decisions, help define IT strategy, and both represent and manage that strategy to your customers and partners.

However, it’s more complicated than that. No two engagements are the same, since no two businesses are the same. Understanding what you need us for is instrumental in answering the above question, so this will always be the first step in any vCIO engagement.

What follows is a brief and incomplete list of some areas we can focus our attention on over the course of the engagement.

IT Strategy and Planning

This is our primary means of cultivating the integration of IT with your business and its alignment with your goals. We assess, develop a strategy, plan, and execute. Then we measure our success and repeat the cycle.

Technical Project Management

Whether you have an existing list of projects underway, or need to manage the execution of a plan, we know how to cut through the technical jargon, manage teams and vendors, and achieve results.

Infrastructure and Security Assessments

Just need to know where you’re at, from a technology or cyber-security standpoint? Maybe you’re preparing for an audit? Our assessments put the technical jargon in the appendix and focus on the business impact.

RFP Authoring / Response

Perhaps you’re going to market for a new line-of-business application or hosting solution. Or maybe your opportunities consist of RFP’s that have a technical component, that you can’t answer? Leave this to us.

Audit Response Management

Okay, so you’re being audited. How do you deal with the IT side of it? We have experience managing responses from technical personnel, keeping them honest. And we can manage the audit result remediation excercise as well.

Incident Response Management

When a major failure impacts your business, who do you turn to for answers? How do you make sure it doesn’t happen again? This is something we manage not only for major outages, but as an ongoing performance indicator of the MSP or IT group.

Policy, Process, Procedure Development

This is really where most organizations should start, as it sets the top-down rule book for your organization to execute its IT plan. It’s more than a set of documents however. These must be tuned to your business’ culture and company-wide strategy. It also education and testing of staff to ensure their effectiveness.

MSP Liaison and Transition Management

Who holds your MSP or IT group accountable? How do you measure their performance? Are you getting the best service they’re capable of providing? Or are you considering a switch, and want to make sure you are asking the right questions?

IT Financial Planning

What is your IT ROI? Do you understand the value of IT in your business? Is it a cost center? Do departments include an IT budget? Are you planning for Technology Lifecycle changes or improvements?