Appcast leverages industry-leading technologies and 18 years of experience to provide world-class IT service to small businesses. To us, world-class IT service doesn’t mean just fixing it when it breaks. It means preventing issues from happening in the first place. It means detecting issues before you do, fixing them right the first time, preventing them from happening again, and leaving you with level of confidence in not just your IT services, but in your IT service provider.
Our goals are simple:
- Reduce your downtime. Simply put, this translates into improving the productivity of your staff and the availability of services to your customers.
- Stabilize your IT support costs. Our 3-stage Managed Services Program graduates your IT maturity, progressively reducing your reliance on break/fix “pay by the hour” IT support towards a flat monthly fee. This makes it easy for you to budget for IT service and determine IT costs per-user and per-department.